Technical Support Analyst

4 days ago


Miami, Florida, United States SP Distribution Full time
About Us

SP Distribution is a successful distribution company of juvenile products in the United States. We are seeking an enthusiastic and professional Technical Support Analyst to deliver exceptional support for our leading consumer brand, Doona.

Job Description

The Technical Support Analyst will be responsible for addressing customer inquiries about company products with clarity and professionalism. The role requires leveraging experience with cell phone applications and technical knowledge for troubleshooting. Troubleshooting and resolving customer issues and complaints using reasoned judgment to deliver effective and satisfactory solutions is also key to this role.

Responsibilities
  1. Address customer inquiries about company products with clarity and professionalism.
  2. Leverage experience with cell phone applications and technical knowledge for troubleshooting.
  3. Troubleshoot and resolve customer issues and complaints using reasoned judgment to deliver effective and satisfactory solutions.
  4. Use FaceTime communication with customers when needed to resolve issues quickly and clearly.
  5. Interact closely with different departments to identify and implement solutions to operational or customer issues.
  6. Collect and analyze customer feedback to identify trends, challenges, and areas for improvement.
  7. Communicate actionable insights and discoveries to company leadership to support strategic decision-making.
  8. Develop and document knowledge into helpful content to assist customers and team members in resolving common issues.
  9. Handle a high volume of calls while multitasking across multiple software systems, ensuring efficiency and accuracy.
Qualifications
  • Bachelor's Degree
  • 3+ years experience in related field is preferred
  • Exhibit strong computer skills are required (Microsoft Office Suite)
  • Must be proficient in word and excel
  • Ability to work efficiently in a fast-paced environment
  • Must be detail oriented and well organized with effective time management skills.
  • Ability to work independently
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
Benefits
  • Competitive salary: $65,000 per year
  • Full-time employment in a dynamic and multicultural work environment
  • Benefits package including medical and retirement plans
  • Paid time off
  • Able to commute/relocate to Miami, FL 33172


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