Technical Support Expert

3 weeks ago


Miami, Florida, United States Real Time Technologies, LLC Full time

Become part of our dynamic team as a Technical Support Expert - Client Services at Real Time Technologies, LLC. This exciting role involves providing exceptional technical support to clients across the US, leveraging your expertise in PCs, operating systems, networking, and applications.

We're looking for a skilled professional with 1-2 years of experience in a technical support environment. Your responsibilities will include resolving customer inquiries via phone, email, and remote desktop support, installing, modifying, and repairing computer hardware and software, and supporting internal and customer-facing websites and applications.

A successful candidate will possess strong Microsoft operating systems experience, a proven systematic and logical problem-solving ability, and excellent interpersonal skills, including effective listening, empathy, patience, and the ability to walk users through problem resolution steps remotely.

We offer a comprehensive benefits package, including competitive compensation ($17.00/hr. - $18.00/hr.), generous STI and LTI provisions, health, dental, and vision insurance, paid annual leave, paid sick leave, 401K, and more.


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