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Technical Support Assistant for Academic Projects

4 weeks ago

Miami, Florida, United States InsideHigherEd Full time
Overview
Florida International University is seeking a skilled Technical Support Assistant to join their team. This role will provide critical support for academic projects, ensuring the smooth execution of tasks and activities.

About FIU
FIU is a top-ranked research university with a strong commitment to student success. With a diverse range of programs and opportunities, FIU offers students a unique chance to excel in their chosen field.

Job Description
The Technical Support Assistant will be responsible for providing technical support for academic projects, including troubleshooting issues, updating software, and maintaining equipment. The ideal candidate will have excellent communication skills, be able to work independently, and possess a basic understanding of Microsoft Office applications.

Responsibilities
- Provide technical support for academic projects, including troubleshooting issues and maintaining equipment
- Assist with updates to software and hardware
- Develop and maintain procedure guides for the department

Requirements
- Customer service experience or equivalent
- Ability to communicate effectively and work independently
- Basic knowledge of Microsoft Office applications
- Familiarity with Panopto preferred but not required

How to Apply
To apply, please submit your resume, cover letter, and any other relevant documents through the FIU job portal. In your application, highlight your relevant experience and qualifications for the position.

Salary Information
This is a Federal Work Study (FWS) opportunity, with an estimated salary of $13.00 per hour.