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HVAC Sales Support Representative
2 months ago
Ferguson Enterprises, Inc. is seeking a motivated Sales Support Representative to join our team in Louisville, KY. As a Sales Support Representative, you will play a critical role in supporting our HVAC customer group by providing exceptional customer service, answering sales calls, and assisting with behind-the-scenes sales functions.
Responsibilities- Support the HVAC customer group by providing accurate pricing and inventory information, and presenting job quotes to customers.
- Assist with multiple behind-the-scenes sales functions, including answering sales calls, addressing customer concerns, and recommending products and solutions to support customer needs.
- Provide hands-on assistance as needed, such as helping customers on the parts counter and providing backup support in the warehouse.
- Work together with Sales associates to provide outstanding customer service for both existing and prospective customers.
- 0-3 years sales and/or customer service experience preferred.
- A desire to learn and a drive to succeed.
- Passion for collaboration and a desire to assist customers across the team.
- Ability to build long-lasting relationships while balancing business and customer needs.
- Drive to act and respond quickly to customer needs and make decisions in a timely manner.
- General digital literacy, including Microsoft Office.
- Strong written and verbal communication skills.
Ferguson Enterprises, Inc. is a leading wholesale supplier of commercial and residential plumbing supplies, as well as HVAC/R, waterworks, and industrial products. With over 1,600 locations and 29,000 associates in North America, we provide expert advice and a range of products and services to help our customers improve their construction, renovation, and maintenance projects. We are committed to providing world-class customer service and are recognized for the value we place on our associates at every level of the organization.
