Hotel Front Desk Representative
3 weeks ago
We are seeking a highly skilled and enthusiastic hotel front desk representative to join our guest services team at Hyatt House Pleasanton. As a key member of our team, you will be responsible for welcoming guests, managing accounts, and providing exceptional customer service to ensure a memorable experience for every guest. Your excellent communication skills and passion for delivering outstanding service will make you a valuable asset to our team.
Responsibilities:
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
- Communicate with housekeeping to make sure guest rooms are ready
- Mitigate customer complaints as needed
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Qualifications:
- Well-versed in taking telephone calls and handling stressful situations
- High school graduate, GED recipient, or equivalent
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
- Working knowledge of Microsoft Office and reservation management systems
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
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