![Happier Grocery](https://media.trabajo.org/img/noimg.jpg)
E-Commerce Specialist
2 weeks ago
About Happier Grocery:
Happier Grocery is a health-oriented grocery establishment dedicated to creating a lifestyle haven for urban dwellers. Our commitment lies in delivering top-notch food and a fulfilling lifestyle experience.
Mission Statement:
We aim to establish a shopping environment where customers can trust the quality of our offerings without the need to meticulously examine every label. Our goal is to foster a community centered around positivity, nutrition, and enjoyment.
Position Overview:
Location: SoHo, New York
We are in search of a dedicated personal shopper/E-commerce team member. In this role, you will provide product recommendations, manage purchase orders, prepare deliveries, and assist with customer inquiries. Excellent communication skills and a commitment to exceeding customer expectations are essential.
Key Attributes:
The ideal candidate will be adaptable, enthusiastic, and detail-oriented. Exceptional personal shoppers enhance the purchasing experience and effectively resolve customer issues.
As part of a small team, versatility and a willingness to assist in various capacities are highly valued. A positive attitude and a respectful, inclusive approach are expected from all team members.
Core Responsibilities:
- Guide customers in making informed purchasing decisions through expert advice and outstanding service.
- Assist customers with order placements and payment processing via various channels.
- Respond promptly to customer inquiries and resolve complaints effectively.
- Recommend suitable alternatives for unavailable or outdated products.
- Report any customer concerns, supply shortages, or product quality issues to management immediately.
- Engage with customers to ensure special requests are fulfilled.
- Ensure accurate selection, scanning, and packing of orders.
- Support order collection, packaging, and payment processes as needed.
- Monitor product availability and offerings.
- Collaborate with various store departments to ensure seamless service delivery.
Qualifications:
- High school diploma required.
- A bachelor’s degree in marketing or a related field is preferred.
- Previous experience in retail is advantageous.
- Exceptional communication and interpersonal skills are necessary.
- Ability to multitask in a dynamic environment.
- Strong written and verbal communication abilities.
- Basic math and computer proficiency.
- Physical capability to lift and carry items, tolerate noise, and stand, walk, or sit for extended periods.
- Ability to work both independently and collaboratively.
- Flexibility to work varied hours, including evenings and weekends.
Benefits:
- Comprehensive Health Care Plan (Medical, Dental & Vision)
- Paid Time Off (Vacation, Sick Leave & Company Holidays)
- Family Leave (Maternity & Paternity)
- Opportunities for Training & Development
- Team Member Referral Program - $250 for successful referrals after 3 months of employment.
The hourly pay range for this position is $22.00 - $25.00, with specific compensation determined by various factors, including prior experience and qualifications.
For more information about Happier Grocery, please visit our website.
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