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Client Relations Coordinator

2 months ago

Lawrenceville, Georgia, United States Peachtree Packaging & Display Full time

POSITION OVERVIEW:

The Client Relations Coordinator ("CRC") plays a crucial role in liaising with clients, processing and entering orders, and engaging in various tasks to foster exceptional client relationships that support Sales, Production, and Distribution functions.

The CRC possesses a foundational understanding of production processes and collaborates with manufacturing personnel to ensure timely client deliveries.

The CRC should demonstrate self-motivation, possess outstanding communication abilities, and be adaptable to shifting priorities throughout the day to support the company's robust growth.


KEY RESPONSIBILITIES:
Receive customer orders directly from clients or sales personnel.
Timely placement and modification of orders for materials and supplies required for production.

Engage with clients regarding inquiries such as order status, estimates, modifications, confirmations, and address any complaints or questions.

Coordinate with relevant departments to gather necessary information and ensure prompt action as required.
Process purchase orders, manage account credits, and maintain accurate client data.
Monitor, track, and adjust order timelines based on production schedules and client requests.
Provide sales personnel with updates on orders and communicate any potential production delays.
Collaborate with production teams and utilize CRM/ERP systems to achieve timely client deliveries.
Maintain an organized and professional workspace.
Perform additional duties and responsibilities as assigned.

This job description does not necessarily encompass all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the role.

While this is intended to accurately reflect the position, management reserves the right to revise the job or require that other or different tasks be performed.


EDUCATIONAL REQUIREMENTS:
High School Diploma or GED is mandatory.

EXPERIENCE REQUIRED:
Experience in a manufacturing or distribution setting is preferred.
Proficiency in computer data entry.
Experience in the corrugated packaging industry is advantageous.
Entry-level to five (5) years of experience in client relations is acceptable.

CORE COMPETENCIES & SKILLS:


Exceptional communication and customer service skills
Strong organizational capabilities and attention to detail
Ability to manage multiple tasks and adjust workflow to meet increased demand.

Intermediate computer skills with proficiency in Excel, Word, Outlook, and PowerPoint
Ability to work independently or collaboratively as part of a team.

Professional demeanor is essential.
Dependability
Client-focused
Action-oriented
Integrity
Perseverance

WORK HOURS & BENEFITS:


Standard workweek is Monday through Friday (8:00 AM to 5:00 PM - overtime as required)
Employer-sponsored basic life and long-term disability insurance
Medical, dental, vision, supplemental life, short-term disability, accident, and critical illness insurance plans are also available
Flexible Spending Account (Medical & Dependent Care)
401k plan with a 100% match up to 3% and a 50% match on the next 3%, with full vesting at 90 days of employment
Paid holidays and paid time off
*All benefits become available after 90 days of continuous employment.


PHYSICAL DEMANDS:
Predominantly sitting, talking, hearing, and vision are required 90% of the time. Standing and walking are necessary less than 5% of the time.

Feeling is required 75% of the time, while pushing, pulling, twisting, and reaching are required less than 10% of the time.

Minimal lifting (10 pounds or less) is required about 5% of the time, while moderate lifting and carrying (20 to 50 pounds) are required less than 5% of the time.

This job description does not necessarily represent an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job.

While this is intended to be an accurate reflection of the job, management reserves the right to revise the job or to require that other or different tasks be performed.


EQUAL OPPORTUNITY EMPLOYER:
Peachtree Packaging & Display supports equal employment opportunities. The company will provide equal employment in employment practices to all employees and applicants for employment.

Employment decisions shall be made without regard to race, color, creed, religion, national origin, age, gender identity, disability, marital status, status with regard to public assistance, sexual orientation, or any other legally protected basis.