Front Office Representative

4 weeks ago


Lake Worth, Florida, United States Staff My Agency Full time

We are seeking a highly motivated and customer-focused Front Office Representative to join our team at Staff My Agency. As a Bilingual Front Office Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues that may arise.

This is an excellent opportunity for someone who is fluent in both English and Spanish, has strong communication skills, and is passionate about helping others.

Responsibilities include:

  • Providing product and service information to customers
  • Managing incoming calls and resolving customer complaints
  • Keeping records of customer interactions and processing customer accounts
  • Providing excellent customer service

You will receive:

  • A competitive hourly rate with potential for bonus and increase once license is obtained
  • Retirement plan
  • Health insurance
  • Valuable experience and growth potential

Ideal Candidate:

  • Bilingual (fluent in both Spanish and English)
  • Strong phone contact handling skills and active listening
  • Comfortable with making outbound calls
  • Genuinely excited to help customers
  • Patient, empathetic, and passionately communicative
  • Ability to empathize with and advocate for clients when necessary
  • Strong problem-solving skills
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.



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