Housekeeping Operations Manager

2 weeks ago

Lake Worth, Florida, United States MPB Hotel LLC Full time
Job Summary

We are seeking a highly experienced and skilled Assistant Director of Housekeeping to oversee the daily operations of our Housekeeping and Laundry department. As a key member of our team, you will be responsible for ensuring the smooth functioning of the department while maintaining its structure and well-being.

Key Responsibilities
  • Control payroll costs and manage supply budgets
  • Forecast and adhere to staffing guidelines
  • Develop and implement effective housekeeping and laundry procedures
  • Lead and motivate a team of housekeeping staff
  • Ensure compliance with hotel standards, policies, and procedures
Requirements
  • Proven leadership and service experience in a luxury hotel and/or resort
  • Minimum three (2) years' experience in a Housekeeping Manager and/or Front Office Manager role
  • Knowledge of proper cleaning techniques, requirements, and use of equipment
  • Ability to communicate in English with guests, management, employees, and outside contractors
  • Ability to perform basic mathematical calculations
  • College Graduate
  • High aptitude for computer programs
  • Effective conflict resolution skills
  • Professional and cooperative demeanor
  • Positive and energetic attitude
  • Knowledge and execution of effective office organizational practices
  • Ability to maintain strict confidentiality
Essential Skills
  • Ability to prioritize and organize work assignments
  • Ability to be a clear thinker, analyze and resolve problems, and exercise good judgment
  • Ability to direct the performance of assigned staff and follow up with coaching and guidance
  • Ability to motivate and inspire assigned staff and maintain a cohesive team
  • Ability to ascertain staff training needs and provide such training
  • Ability to focus attention on details
  • Ability to develop strong, productive, professional relationships with internal and external guests
  • Ability to exert physical effort in transporting equipment and perform job duties
  • Ability to endure abundant physical movements in carrying out job duties
  • Ability to ensure security and confidentiality of guest and hotel information and materials
  • Ability to work without direct supervision and provide immediate follow-up
  • Ability to practice detailed standardized accounting procedures to protect the assets of the hotel
  • Must have a professional image and personality exuding confidence and leadership skills
  • Be an ambassador to Eau Palm Beach Resort & Spa at all times, in and outside of the work place
  • Ability to take initiative and work productively within any given period of time, unsupervised
  • Must be a team player, working well with other departments and coworkers
  • Ability to coherently present information in front of groups
  • Ability to work flexible hours, including weekends, holidays, and evenings if necessary
  • Ability to go the extra mile, to provide the extra attention in order to satisfy guests' individual needs and wants
  • Should be creative, innovative, and strive for continuous improvement
  • Should display leadership qualities in regard to thinking clearly, quickly, and making decisions
  • Ability to prioritize and organize work assignments; delegate work
  • Ability to ascertain departmental training needs and provide such training
  • Ability to be a clear thinker, analyze and resolve problems exercising good judgment
  • Ability to remain calm and courteous with demanding/difficult guests and/or situations
  • Ability to comprehend financial statements and set and efficiently operate within established parameters

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