Housekeeping Operations Manager
4 weeks ago
We are seeking a highly experienced and skilled Assistant Director of Housekeeping to oversee the daily operations of our Housekeeping and Laundry department. As a key member of our team, you will be responsible for ensuring the smooth functioning of the department while maintaining its structure and well-being.
Key Responsibilities- Control payroll costs and manage supply budgets
- Forecast and adhere to staffing guidelines
- Develop and implement effective housekeeping and laundry procedures
- Lead and motivate a team of housekeeping staff
- Ensure compliance with hotel standards, policies, and procedures
- Proven leadership and service experience in a luxury hotel and/or resort
- Minimum three (2) years' experience in a Housekeeping Manager and/or Front Office Manager role
- Knowledge of proper cleaning techniques, requirements, and use of equipment
- Ability to communicate in English with guests, management, employees, and outside contractors
- Ability to perform basic mathematical calculations
- College Graduate
- High aptitude for computer programs
- Effective conflict resolution skills
- Professional and cooperative demeanor
- Positive and energetic attitude
- Knowledge and execution of effective office organizational practices
- Ability to maintain strict confidentiality
- Ability to prioritize and organize work assignments
- Ability to be a clear thinker, analyze and resolve problems, and exercise good judgment
- Ability to direct the performance of assigned staff and follow up with coaching and guidance
- Ability to motivate and inspire assigned staff and maintain a cohesive team
- Ability to ascertain staff training needs and provide such training
- Ability to focus attention on details
- Ability to develop strong, productive, professional relationships with internal and external guests
- Ability to exert physical effort in transporting equipment and perform job duties
- Ability to endure abundant physical movements in carrying out job duties
- Ability to ensure security and confidentiality of guest and hotel information and materials
- Ability to work without direct supervision and provide immediate follow-up
- Ability to practice detailed standardized accounting procedures to protect the assets of the hotel
- Must have a professional image and personality exuding confidence and leadership skills
- Be an ambassador to Eau Palm Beach Resort & Spa at all times, in and outside of the work place
- Ability to take initiative and work productively within any given period of time, unsupervised
- Must be a team player, working well with other departments and coworkers
- Ability to coherently present information in front of groups
- Ability to work flexible hours, including weekends, holidays, and evenings if necessary
- Ability to go the extra mile, to provide the extra attention in order to satisfy guests' individual needs and wants
- Should be creative, innovative, and strive for continuous improvement
- Should display leadership qualities in regard to thinking clearly, quickly, and making decisions
- Ability to prioritize and organize work assignments; delegate work
- Ability to ascertain departmental training needs and provide such training
- Ability to be a clear thinker, analyze and resolve problems exercising good judgment
- Ability to remain calm and courteous with demanding/difficult guests and/or situations
- Ability to comprehend financial statements and set and efficiently operate within established parameters
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