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Regional Director of Operations

2 months ago

Phoenix, Arizona, United States Compass Group USA Full time
Job Summary

We are seeking a highly skilled Regional Director of Operations to join our team at Compass Group USA. This is a key leadership role that requires a strong track record of driving customer satisfaction, managing a team of food and beverage professionals, and fostering a culture of excellence and teamwork.

Key Responsibilities
  • Balance company goals and regulatory agency requirements with individual client objectives to create a personal program that meets resident needs.
  • Conduct quarterly business reviews with clients to ensure community objectives are being met, communicate industry trends, and ensure clients have the opportunity to share critical feedback.
  • Actively participate in food service-related committees within assigned communities, or otherwise be involved in and visible at special events within each assigned facility, to demonstrate the company's team approach and commitment to the community.
  • Develop priority-focused consultation agendas in advance of visits and ensure that community staff are given ample opportunity to schedule themselves to attend.
  • Drive guest satisfaction by maintaining product and service quality standards, periodic property inspections, ensuring completion of company training programs, and initiating corrective action as necessary.
  • Review resident surveys for service concerns and work with Executive Directors and the Director of Dining Services to address and resolve going forward.
  • Understand and leverage company support teams and systems to meet region Key Performance Indicators.
  • Collaborate with department heads, executive chefs, restaurant managers, and other team members to create innovative menus and dining concepts that meet and exceed guest expectations.
Requirements
  • Confirmed ability to manage a team of six or more manager-level team members.
  • Minimum of two years' experience in multi-unit management with a focus on Food Services.
  • Strong track record of driving customer satisfaction.
  • Proven ability to work effectively in an unstructured, fast-paced, and P&L environment.
  • Shown ability to mentor and develop team members.
  • Excellent written and verbal communication skills.
Preferred Qualifications
  • Bachelor's degree in business, health care, or a related field, or equivalent comparable experience.