Customer Service Representative

3 weeks ago


Harrisburg, Pennsylvania, United States Marquis Health Services Full time

Welcome to Capitol Rehabilitation and Healthcare Center, a beautiful and updated nursing facility with a warm and friendly staff. We're proud to be supported by Marquis Health Consulting Services, a company that values its employees and provides a supportive work environment.

As a Concierge, you will be responsible for providing an exceptionally high level of customer service to our patients, visitors, and staff. This includes being professional, personable, and articulate, with a strong desire to exceed expectations.

Key Responsibilities:

* Provide exceptional customer service to patients, visitors, and staff
* Respond to customer inquiries and resolve issues in a timely and professional manner
* Collaborate with the healthcare team to ensure seamless communication and care
* Maintain a clean and organized work environment

What We Offer:

* Generous tuition reimbursement program
* Employee referral bonus
* Comprehensive health, vision, and dental benefits
* 401k matching
* Employee engagement and culture committee
* Cell phone plan discounts
* Company-sponsored life insurance
* EAP resources

Requirements:

* Previous experience in customer service or a related field
* Strong communication and interpersonal skills
* Ability to work effectively in a fast-paced environment
* Knowledge of customer service strategies and tactics
* Excellent verbal and written communication skills
* Ability to maintain confidentiality and handle sensitive information

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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