Technical Support Specialist for Healthcare IT

2 days ago


Nashville, Tennessee, United States Oracle Full time

At Oracle, we are committed to delivering exceptional post-sales support and solutions to our customers in the healthcare industry. As a Technical Support Specialist for Healthcare IT, you will play a crucial role in ensuring customer satisfaction while serving as an advocate for their needs.

Key Responsibilities
  • You will be the technical interface to customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance, and use of Oracle products.
  • Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain a high level of customer satisfaction while meeting guidelines (mostly through electronic means).
  • Able to work with general guidance from senior support engineers and management and, in some areas, may work independently.

This is a challenging yet rewarding role that requires strong technical skills, excellent communication abilities, and a passion for delivering exceptional customer experiences. If you have a background in healthcare IT and are looking for a new opportunity, we encourage you to apply.

Requirements
  • Candidates must have a strong understanding of Oracle products and technologies.
  • Healthcare IT background highly preferred.
  • Must be within driving distance of the locations listed below to be considered for the role.
  • Kansas City, MO
  • Nashville, TN
  • Austin, TX

We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) Savings and Investment Plan with company match. Our salary range for this role is $43,000 - $114,500 per annum, with opportunities for equity.



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