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Patient Financial Advocate

2 months ago

Nashville, Tennessee, United States First Source LLC Full time
Job Summary

We are seeking a highly motivated and detail-oriented Patient Financial Advocate to join our team at Firstsource Solutions USA, LLC. As a Patient Financial Advocate, you will play a critical role in helping patients navigate the complex eligibility and payment process for healthcare services.

Key Responsibilities
  • Screen patients on-site at hospitals for eligibility assistance programs, either bedside or in the ER.
  • Provide information and reports to client contacts, keeping them current on our progress.
  • Review hospital census or utilize established referral methods to identify self-pay patients consistently throughout the day.
  • Screen patients for State, County, and/or Federal eligibility assistance programs.
  • Initiate the application process bedside when possible.
  • Identify specific patient needs and assist them with an enrollment application to the appropriate agency for assistance.
  • Introduce patients to Firstsource services and inform them that we will be contacting them on a regular basis about their progress.
  • Provide transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient.
  • Record all patient information on the designated in-house screening sheet.
  • Document the results of the screening in the onsite tracking tool and hospital computer system.
  • Identify out-patient/ER accounts from the census or applicable referral method that are designated as self-pay.
  • Review system for available information for each outpatient account identified as self-pay.
  • Face-to-face screen patients on site as able. Attempt to reach patient by telephone if unable to screen face-to-face.
  • Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool.
  • Perform outside field work as required, including patient home visits to screen for eligibility of State, County, and Federal programs.
  • Other duties as assigned or required by client contract.
Requirements
  • High School Diploma or equivalent required.
  • 1-3 years' experience in medical coding, medical billing, eligibility (hospital or government), or other pertinent medical experience preferred.
  • Previous customer service experience preferred.
  • Must have basic computer skills.
Working Conditions
  • Must be able to walk, sit, and stand for extended periods of time.
  • Dress code and other policies may be different at each healthcare facility.
  • Working on holidays or odd hours may be required at times.
Benefits
  • Medical, Vision, Dental, 401K, Paid Time Off.

We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.