Supervisory Patient Advocate

4 weeks ago


Nashville, Tennessee, United States Veterans Affairs, Veterans Health Administration Full time
Job Summary

The Supervisory Patient Representative position is located in the Patient Advocate Office, Veteran Experience Service, and reports to the Supervisory Health System Specialist. The primary purpose of this role is to serve as a first-level supervisor, providing planning, directing, organizing, and exercising control over nonsupervisory employees assigned to the Patient Advocate Office.

Key Responsibilities
  • Plans, organizes, and directs the activities of the Patient Advocate Office, ensuring staff comply with legal and regulatory requirements and meet customer needs.
  • Balances workload and provides advice, guidance, and direction on a wide range of Patient Advocate Office and administrative issues.
  • Attends meetings and disseminates information related to the department.
  • Ensures that VHA's strategic plan, mission, vision, and values are communicated to the team and integrated into the team's strategies, goals, objectives, work plans, and work products and services.
  • Serves as a member of various committees to review patient care and issues of quality improvement.
  • Interprets TVHS' mission, vision, policies, procedures, and available resources/services to patients and presents their concerns, opinions, and needs to appropriate staff and management.
  • Trains TVHS staff in skills, programs, and methodologies related to Customer Service, Patient Advocacy, and Patient-Centered Care.
  • Works directly with healthcare teams, Service Chiefs, and management to facilitate resolution to problems beyond the capability of front-line staff.
Requirements
  • Must be a U.S. Citizen to apply for this job.
  • Selective Service Registration is required for males born after 12/31/1959.
  • May be required to serve a probationary period.
  • Subject to background/security investigation.
  • Selected applicants will be required to complete an online onboarding process.
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel.
  • Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel.


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