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Medical Office Receptionist

2 months ago

Edgewood, Maryland, United States Regional Women's Health Group Full time

Patient Service Representative

Job Category: none Requisition Number: PATIE004387

Job Overview

Regional Women's Health Group is a prominent entity in the field of women's healthcare, encompassing a vast network of healthcare professionals and facilities dedicated to delivering exceptional services in Obstetrics, Gynecology, Fertility, and related areas. We are seeking a dedicated Patient Service Representative to join our team.

Key Responsibilities

  • Welcome patients and assist them in activating their medical records.
  • Provide comprehensive support to both patients and healthcare staff.
  • Manage incoming calls with professionalism, ensuring proper routing and message retrieval.
  • Direct patients and visitors to appropriate areas, ensuring a welcoming environment.
  • Communicate financial obligations to patients and handle copay collections as necessary.
  • Facilitate the registration process for new and returning patients.
  • Schedule patient appointments according to established guidelines and confirm previous day’s schedules.
  • Uphold patient confidentiality and adhere to HIPAA regulations.
  • Follow infection control and safety protocols diligently.
  • Perform additional tasks as assigned.

Qualifications

The ideal candidate will possess the ability to:

  • Adapt to evolving priorities and business demands.
  • Maintain composure in a dynamic work environment.
  • Deliver exceptional customer service consistently.
  • Collaborate effectively within a team-oriented atmosphere.
  • Commit to a full-time schedule.

Benefits

As a full-time employee, you will be eligible for a comprehensive benefits package, including:

  • 401(k) matching contributions with immediate eligibility.
  • Generous paid time off, including additional volunteer time.
  • Multiple medical insurance options tailored to your needs.
  • Access to healthcare services at minimal or no cost.
  • Company-paid life insurance and disability coverage.
  • Support services for colleagues and their families.
  • Additional insurance options, including dental, vision, and more.

We invite qualified candidates to consider this opportunity to join our dedicated team in providing outstanding healthcare services.