Automotive Service Advisor

2 months ago

Madison, Wisconsin, United States Blain's Farm & Fleet Full time
Job Summary

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Blain's Farm & Fleet. As a Service Advisor, you will play a critical role in providing exceptional customer service and ensuring that our customers receive the highest level of service for their vehicles.

Key Responsibilities
  • Assist customers with their vehicle needs, providing expert advice and guidance on repairs and maintenance.
  • Utilize computer systems to determine product inventory levels, schedule service work, and communicate with the service department.
  • Explain work orders and invoices to customers, ensuring they understand the services performed and the costs associated.
  • Perform retail cashier duties, processing customer payments and handling cash, credit card transactions, and other payment methods.
  • Install batteries, balance wheels, repair and install tires, and perform oil changes using LOF procedures.
  • Demonstrate awareness and compliance with Loss Prevention and safety policies and procedures.
  • Ability to interpret vehicle inspection results and make appropriate service recommendations to customers.
  • Must have excellent communication skills, both written and verbal.
  • Ability to pass pre-employment drug screening and background checks.
  • Ability to read and speak English fluently.
  • Ability to effectively communicate with customers and coworkers.
  • Must be at least 18 years of age.
  • Prior auto repair experience is preferred, but not required.
What We Offer
  • A competitive base pay up to $17.75/hour, with annual performance-based merit raises.
  • A comprehensive benefits package, including health, dental, and vision insurance, 401(k) with company match, and paid time off.
  • Opportunities for advancement and professional growth, including advanced leadership training programs.
  • A fun and dynamic work environment, with a team-oriented culture and a commitment to excellence.
  • A discount on name-brand products, including Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt, and more.
Why Work at Blain's Farm & Fleet?

At Blain's Farm & Fleet, we believe in creating a positive work environment that supports the growth and development of our employees. We offer a competitive compensation package, comprehensive benefits, and opportunities for advancement. Our team-oriented culture and commitment to excellence make us a great place to work. We are proud to be an Equal Opportunity Employer and value diversity and inclusion in the workplace.

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