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Automotive Service Advisor

1 month ago


Madison, Wisconsin, United States Metro Ford of Madison Full time
Service Advisor Job Description

As a Service Advisor at Metro Ford of Madison, you will be the first point of contact for our customers in the service lane. Your role will be to provide exceptional customer service, ensuring that every interaction is positive and memorable.

Key Responsibilities:
  • Oversee the flow of the Drive Lane to ensure efficient service delivery.
  • Provide prompt, courteous, and effective service to customers.
  • Take ownership of the customer's experience by carrying out additional assignments that leave a positive impression.
  • Provide concierge support for owner inquiries, ensuring seamless communication.
  • Manage daily inventory of technicians' time to consistently sell to service customers.
  • Distribute work between technicians efficiently.
Requirements:
  • 1+ year experience in a similar role.
  • Organized and friendly personality.
  • Demonstrated ability to manage others.
  • Time management skills.
  • Fantastic communication skills with customers.
  • Professional, well-groomed personal appearance.
  • Clean driving record.
  • Willingness to submit to a pre-employment background check and drug screen.
What We Offer:
  • $50,000-$90,000/year salary.
  • Medical and dental benefits.
  • 401K plan.
  • Paid time off and vacation.
  • Growth opportunities.
  • Paid training.
  • Employee vehicle purchase plan.
  • Long-term job security.
  • Discounts on products and services.