Automotive Service Advisor

2 months ago

Madison, Wisconsin, United States Blain's Farm & Fleet Full time
Job Summary

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Blain's Farm & Fleet. As a Service Advisor, you will play a critical role in providing exceptional customer service and ensuring that our customers receive the best possible experience.

Key Responsibilities
  • Assist customers with their purchases in a customer service and sales-focused environment.
  • Utilize computers to determine product inventory levels and product arrival dates, as well as to set up work orders for customers, schedule service work, and communicate with the service department.
  • Explain work orders and invoices to customers, ensuring that they understand the services and products they are purchasing.
  • Perform retail cashier duties by obtaining and processing customer payments.
  • Install batteries, balance wheels, repair and install tires when required, and perform oil changes using LOF procedures when necessary.
  • Demonstrate awareness and compliance with Loss Prevention and safety policies and procedures.
  • Ability to interpret vehicle inspection results and make appropriate service recommendations to customers.
  • Must have great communication skills, ability to pass pre-employment drug screening and background checks, and ability to read and speak English.
  • Ability to effectively communicate with customers and coworkers, and must be 18 years of age or older.
  • Prior auto repair experience is preferred, as is prior retail experience.
What We Offer
  • A competitive base pay up to $17.75/hour with annual performance-based merit raises.
  • All major holidays and birthday off.
  • Advanced leadership training programs to build skills and grow your career.
  • Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt, and much more.
  • Internal recognition programs that support an engaged workplace.
  • Profit sharing.
  • 401(K) with company match.
  • Paid ASE testing and certification.
  • Saturday and Sunday weekend premium pay $2.50 per hour.

We are an equal opportunity employer and recognize the importance of diversity and creating an inclusive culture to leverage the skills and talents of all people. We do not discriminate against applicants or employees on the basis of race, religion, color, sex, sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any applicable legally protected status.

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