Customer Service Representative

3 days ago


Savannah, Georgia, United States Mass Markets Full time

About Mass Markets

Mass Markets is a leading provider of customer service solutions. We are seeking a highly skilled Customer Service Representative to join our team.

The ideal candidate will possess excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

As a Customer Service Representative at Mass Markets, you can expect a competitive salary range of $45,000 - $60,000 per year, depending on experience.

Your Responsibilities:

  • Handle inbound and outbound contacts in a courteous and professional manner
  • Ensure first call resolution through effective call handling
  • Research systems to find missing information as applicable
  • Coordinate with other departments to resolve issues when needed
  • Document and process customer claims in appropriate systems
  • Escalate customer issues to the appropriate staff for resolution as needed

What We Offer:

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A competitive compensation package
  • A comprehensive benefits program


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