Customer Service Representative
3 days ago
About Mass Markets
Mass Markets is a leading provider of customer service solutions. We are seeking a highly skilled Customer Service Representative to join our team.
The ideal candidate will possess excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.
As a Customer Service Representative at Mass Markets, you can expect a competitive salary range of $45,000 - $60,000 per year, depending on experience.
Your Responsibilities:
- Handle inbound and outbound contacts in a courteous and professional manner
- Ensure first call resolution through effective call handling
- Research systems to find missing information as applicable
- Coordinate with other departments to resolve issues when needed
- Document and process customer claims in appropriate systems
- Escalate customer issues to the appropriate staff for resolution as needed
What We Offer:
- A dynamic and supportive work environment
- Ongoing training and development opportunities
- A competitive compensation package
- A comprehensive benefits program
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