Client Relations Specialist

2 weeks ago

Carlsbad, United States Transcat Full time
Overview

Who we are—

Transcat is a vibrant, forward-thinking organization recognized as the premier provider of calibration and compliance services across North America and beyond.

With a workforce exceeding 1,000 employees across various sectors including technical, consulting, operational, sales, finance, and corporate roles, we have maintained our reputation by delivering on our promise of Trust in Every Measure to our clients in critical industries such as life sciences, aerospace, defense, energy, and utilities.

Our commitment to this promise is embodied by our employees, who exemplify Our Values daily, adhering to the Transcat Way.

Are you prepared to become part of a company where your contributions truly matter, and where you can advance your career?

What Transcat Offers—
  • Meaningful work.
  • A culture grounded in values where individuals support one another and collaborate effectively.
  • Flexibility in work arrangements.
  • Opportunities for training and development to enhance learning and career progression.
  • Competitive salary and benefits package, including paid time off, health insurance, tuition reimbursement, retirement plans, stock purchase options, and more.
  • Hourly compensation ranges from $24.00 to $36.00 based on experience.

The Client Relations Specialist will act as a vital link for information flow between operations, sales, and clients.

The ideal candidate will primarily manage support tickets, requests, lead escalations, quotes, and item statuses, while also demonstrating the ability to make independent decisions to proactively engage with clients and prioritize tasks with minimal supervision.

Key Responsibilities:
  • Oversee order processing workflows in the D&W system and input units into the calibration lab software to ensure customer commitments are fulfilled.
  • Contact clients to provide estimates and obtain purchase order numbers, documenting discussions in the D&W system.
  • Inform clients about the status and completion dates of repairs and calibrations; coordinate pick-up calls.
  • Address client inquiries regarding billing, delivery, shipping dates, etc.
  • Convey general technical information to clients.
  • Generate purchase orders for necessary parts and external services.
  • Maintain accurate, complete, and current departmental files and records.
  • Ensure timely and accurate data entry.
  • Prepare customer documentation for shipments.
  • Organize and coordinate daily driver pick-up and delivery schedules.
  • Assist with shipping and receiving tasks as needed.
  • Safeguard company assets, information, and interests.
  • Actively support the company's mission, goals, programs, and policies.
  • Adhere to all company policies and procedures.
  • Perform other duties as assigned.
Qualifications Required Knowledge, Skills, and Abilities:
  • Exceptional verbal and written communication skills.
  • Able to collaborate effectively with others.
  • Proficient in multitasking.
Education and/or Experience:

Minimum requirement of a high school diploma or equivalent (GED); or one to three months of related experience and/or training; or a combination of education and experience, preferably in a technical setting.

Equal Opportunity and Non-Discrimination:
Transcat is an equal opportunity employer and prohibits discrimination based on any protected status. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, domestic violence victim status, gender identity, genetic predisposition or carrier status, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, status as a protected veteran, or any other protected group or activity.

We will provide reasonable accommodations for individuals with disabilities to enable them to perform the essential functions of this position unless doing so would pose an undue hardship on the organization or a direct threat to health or safety.

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