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Client Relations Representative
2 months ago
Company Overview
PUMA Gruppe is committed to fostering a culture that values SPEED & SPIRIT in our workforce. We embrace core values that encourage us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to showcase your unique talents and experiences.
Position Summary
We are seeking a dedicated individual to join our team in a customer service capacity. This role is pivotal in supporting the COBRA PUMA GOLF brand and requires a strong commitment to delivering exceptional service.
Key Responsibilities
- Manage a high volume of incoming calls while efficiently utilizing systems for information retrieval and order processing.
- Leverage your expertise in Cobra and PUMA products to effectively communicate with golf professionals, sales associates, and consumers.
- Exhibit strong verbal communication skills to identify core issues and provide effective solutions.
- Drive business growth through upselling and cross-selling additional products to both wholesale and retail customers.
- Ensure timely order entry and respond to consumer inquiries through established communication channels.
- Adhere to company policies and procedures while exercising sound judgment in all interactions.
- Provide recommendations and cross-sell products based on availability and customer needs.
- Maintain a composed and enthusiastic demeanor during phone interactions, ensuring clear articulation.
- Execute daily order entry for Puma Golf and Cobra custom golf clubs, ensuring a turnaround time of less than 24 hours.
- Engage in extensive follow-up communication regarding order updates, invoice inquiries, and product launch details.
Qualifications
- 1-3 years of relevant experience in customer service, preferably within the golf industry.
- Bilingual proficiency in French is advantageous.
- Familiarity with golf clubs and products is essential.
- Prior experience in a call center environment is preferred.
- Excellent typing and computer skills are required.
- A courteous and professional phone manner is essential.
- A passion for the game of golf and the brands we represent is a must.
- Ability to multitask and maintain organization in a dynamic work environment.
- Flexibility in work schedule is necessary to accommodate business needs.
Commitment to Equality
PUMA Gruppe is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not tolerate any form of harassment or discrimination.
