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Customer Service Representative
Position: Customer Service Representative
Company: Empireave
Overview: At Empireave, we are committed to delivering outstanding customer experiences to both our internal and external stakeholders. Our aim is to cultivate strong cross-departmental relationships with key partners to ensure effective communication and a comprehensive understanding of our product lifecycle.
Key Responsibilities:
- Handle a significant volume of customer inquiries and associated tasks efficiently.
- Exhibit excellent phone and chat communication skills, showcasing enthusiasm when engaging with customers.
- Deliver exceptional customer service by leveraging in-depth product knowledge.
- Utilize strong analytical skills to devise innovative solutions for customer challenges.
- Clearly communicate the company's warranty policies and repair service procedures to customers.
- Provide technical support and creative solutions to service-related issues.
- Gain a thorough understanding of ERP systems, portals, and platform functionalities.
- Ensure the accuracy of transaction data related to sales, returns, and service orders for streamlined processing.
- Recognize the operational sales requirements of the assigned territory to offer exemplary service and act as a reliable resource for the sales team.
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