Client Support Specialist

2 weeks ago


Carlsbad, United States Empireave Full time

Customer Service Representative

Position: Customer Service Representative

Company: Empireave

Overview: At Empireave, we are committed to delivering outstanding customer experiences to both our internal and external stakeholders. Our aim is to cultivate strong cross-departmental relationships with key partners to ensure effective communication and a comprehensive understanding of our product lifecycle.

Key Responsibilities:

  1. Handle a significant volume of customer inquiries and associated tasks efficiently.
  2. Exhibit excellent phone and chat communication skills, showcasing enthusiasm when engaging with customers.
  3. Deliver exceptional customer service by leveraging in-depth product knowledge.
  4. Utilize strong analytical skills to devise innovative solutions for customer challenges.
  5. Clearly communicate the company's warranty policies and repair service procedures to customers.
  6. Provide technical support and creative solutions to service-related issues.
  7. Gain a thorough understanding of ERP systems, portals, and platform functionalities.
  8. Ensure the accuracy of transaction data related to sales, returns, and service orders for streamlined processing.
  9. Recognize the operational sales requirements of the assigned territory to offer exemplary service and act as a reliable resource for the sales team.


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