Garage Door Service Representative

3 weeks ago


New Orleans, Louisiana, United States Precision Door Service Full time
Precision Door Service Overview
As a leading provider of garage door repair services, Precision Door Service is committed to delivering exceptional customer satisfaction. With over 100 locations nationwide, our professional and certified technicians repair thousands of garage doors daily.

Job Description:
We are seeking highly skilled Customer Service Representatives to join our team. In this role, you will act as a liaison between customers and our franchise owners, providing product and service information, resolving issues, and ensuring customer satisfaction. As a representative, you will be responsible for:
  • Managing large volumes of incoming calls and resolving product or service problems
  • Identifying and assessing customers' needs to achieve satisfaction
  • Providing accurate and complete information using the right methods/tools
  • Handling complaints and offering solutions within time limits
  • Working with customer service managers to ensure proper customer service delivery

Required Skills and Qualifications:
To succeed in this role, you must have proven customer support experience, strong phone handling skills, and excellent communication and presentation skills. Additionally, you should be able to multitask, prioritize tasks, and manage time effectively. A high school diploma or equivalent is required, and you must be able to pass a drug screening and background check.

Benefits:
Precision Door Service offers a competitive salary of $27,000 per year, as well as opportunities for career growth and advancement. Our company culture values excellence, innovation, and teamwork, and we offer a supportive work environment that encourages employee development.

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