Customer Service Specialist
3 days ago
About Us
Precision Door Service has been a leading provider of garage door repair services in the United States since 1999. Our franchise model allows us to provide top-notch service to customers nationwide, with over 100 locations across the country.
As a customer-centric company, we are committed to delivering exceptional service to our customers. We believe that by investing in our employees, we can create a team of knowledgeable and skilled professionals who can effectively resolve customer issues and provide accurate information about our products and services.
Job Summary
We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. The ideal candidate will have excellent communication skills, a strong work ethic, and a passion for helping others. As a Customer Service Representative, you will be responsible for resolving customer complaints, providing product information, and ensuring that all interactions with customers are handled efficiently and effectively.
Responsibilities
- Respond to customer inquiries via phone and email
- Resolve customer complaints and issues in a timely and professional manner
- Provide accurate and up-to-date information about our products and services
- Work closely with colleagues to ensure seamless delivery of customer service
- Meet or exceed performance targets and sales goals
Requirements
- Bachelor's degree in Communications, Business, or related field (or equivalent experience)
- At least 1 year of customer service experience
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and meet deadlines
- Strong knowledge of Microsoft Office Suite and other software applications
Compensation
The salary for this position is $27,000 per year, based on industry standards and market conditions. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for career advancement.
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