Fitness Center Representative

2 weeks ago

Portland, Maine, United States Planet Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative at Planet Fitness. As a key member of our team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an exceptional "Judgement Free" experience.

Key Responsibilities
  • Provide exceptional customer service to members, prospective members, and guests, ensuring a positive and welcoming experience.
  • Answer phones in a friendly and professional manner, assisting callers with a variety of questions and concerns.
  • Check members in, tour, and sign up new members, logging amenities and communicating updates and events to members and guests.
  • Respond to member questions and concerns in a timely and professional manner, exceeding member expectations.
  • Conduct beverage or merchandise purchases on the point of sale system, promoting our unique fitness instruction classes to active and new members.
  • Adhere to policies and procedures outlined in the employee handbook, exceeding minimum required daily statistics.
  • Assess and assist in emergency medical situations as per training, upholding rules and policies in the facility.
  • Provide backup support for any employee who is absent, upholding integrity and security of sensitive company documents.
  • Lead by example and maintain consistent accountability, communicating between staff members any changes or information pertinent to their positions.
Requirements
  • Positive, friendly attitude and exceptional customer service skills.
  • Basic computer proficiency with an eye for accuracy, punctuality, and reliability.
  • Ability to interact in a positive and professional way with members and co-workers, exceeding member expectations.
  • Positive leadership and diplomacy, problem-solving, and ability to represent the core values of Planet Fitness at all times.
  • Physical demands include visible continuous activity during shift, continual talking in person or on the phone to members, and frequent lifting, climbing, balancing, kneeling, and crouching.
What We Offer

As a Member Services Representative at Planet Fitness, you will be part of a dynamic team that is passionate about providing an exceptional fitness experience to our members. We offer a competitive compensation package, opportunities for professional growth and development, and a fun and supportive work environment.

Join our team and be part of a company that is shaping the future of the fitness industry. Apply today and take the first step towards a rewarding career with Planet Fitness

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