Robotics Automation Specialist

3 weeks ago


Greenville, North Carolina, United States Hyster-Yale Full time

Hyster-Yale is seeking a Robotics Automation Specialist to join our team. This role plays a critical part in resolving field-related issues, ensuring customer satisfaction, and supporting the installation and maintenance of advanced robotics and automation systems.

Job Summary

This position requires a technical expert with knowledge of electrical, hydraulic, and software systems related to robotics and automation products. The ideal candidate has a background in technical service and customer support within a manufacturing environment.

Main Responsibilities:
  • Field Problem Resolution: Actively address product performance and customer concerns, utilizing engineering and manufacturing resources to identify and resolve issues efficiently.
  • New Product Support: Assist with the successful installation and readiness of new products, ensuring they meet quality standards and customer expectations.
  • Product Reliability Evaluation: Assess the reliability and performance of products as they are shipped from the manufacturing source and ensure corrective actions are taken if necessary.
  • Customer & Dealer Support: Conduct product service introductions, visit customers, and provide support to ensure their satisfaction with products. Collaborate with sales teams to support general sales efforts for new products.
  • Technical Communication: Effectively communicate requirements for product corrections, modifications, and improvements to Service Management, Product Engineering, and Manufacturing teams.

We offer a competitive salary range of $90,000 - $125,000 per year, depending on experience.

This is a full-time, permanent position requiring 50-75% travel, which may include weekends and holidays.



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