Robotics Automation Field Service Leader

6 days ago


Greenville, North Carolina, United States Hyster-Yale Full time

Job Overview

Hyster-Yale Materials Handling, Inc. is a global leader in the Materials Handling industry, with over 90 years of experience building relationships with customers, suppliers, dealers, and employees.

We are seeking a highly skilled Field Service Manager, Robotics Automation to join our team at our Americas Headquarters in Greenville, NC. As a key member of our organization, you will play a critical role in resolving field-related issues, ensuring customer satisfaction, and supporting the installation and maintenance of advanced robotics and automation systems.

Key Responsibilities

  • Actively address product performance and customer concerns, utilizing engineering and manufacturing resources to identify and resolve issues efficiently.
  • Assist with the successful installation and readiness of new products, ensuring they meet quality standards and customer expectations.
  • Assess the reliability and performance of products as they are shipped from the manufacturing source and ensure corrective actions are taken if necessary.
  • Conduct product service introductions, visit customers, and provide support to ensure their satisfaction with products.
  • Effectively communicate requirements for product corrections, modifications, and improvements to Service Management, Product Engineering, and Manufacturing teams.
  • Provide technical training and operator support to service technicians and customers, ensuring they are equipped to handle robotic and automation products.
  • Administer warranty adjustments fairly and in alignment with company policies to maintain customer satisfaction and minimize costs.

Requirements

  • A strong understanding of electrical, hydraulic, engine, transmission, and control systems, with the ability to read wiring schematics and handle basic software installations and modifications.
  • Background in root cause analysis and problem definition, with the ability to implement solutions efficiently.
  • Strong written and verbal communication abilities, with facilitation and negotiation skills to resolve complex issues.
  • Prior experience working on lift trucks, robotics, or related products in a customer service or technical capacity.

Benefits

Hyster-Yale Materials Handling, Inc. offers a competitive salary range of $95,000 - $135,000 per year, depending on experience, plus a comprehensive benefits package, including medical, dental, vision, and life insurance, employer-sponsored profit sharing, and 401(k). We also offer tuition reimbursement, a supportive work environment, hybrid work option, and opportunities for growth and development.

About Us

We are an equal opportunity employer with a commitment to diversity and inclusion. If you are a motivated and results-driven professional with a passion for robotics and automation, we encourage you to apply for this exciting opportunity.



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