Customer Service Representative

6 days ago


Mission, Texas, United States InMindOut Emotional Wellness Center Full time
About Us

InMindOut Emotional Wellness Center is a dynamic and growth-oriented organization dedicated to delivering exceptional mental health services.

Job Summary

We are seeking an experienced Front Office Associate to join our team. As a Front Office Associate, you will be responsible for providing administrative support to our clinical, billing, and management teams.

Responsibilities
  • Manage client flow, ensuring seamless check-in and check-out processes.
  • Process copays and schedule appointments in a timely manner.
  • Update and maintain accurate client information in our practice management software.
  • Log non-client visitors and report to management as needed.
  • Answer phone calls with professionalism and courtesy.
  • Welcome clients and visitors to our practice.
  • Process clinician requests and manage client needs.
  • Obtain medical records, subpoenas, letters, and materials while adhering to HIPAA standards.
  • Send faxes to clients or care teams when necessary.
  • Receive and process incoming faxes.
  • Contact, survey, and track discontinued clients.
  • Coordinate with the billing department to ensure smooth operations.
  • Respond to client inquiries and resolve complaints or direct them to a supervisor.
  • Create charts for new clients and process new client intakes with attention to detail.
  • Provide client transfers for exiting therapists.
  • Track referrals and provide reports to management.
  • Monitor and maintain office supplies lists.
  • Maintain a clean and professional workspace.
Requirements

To be successful in this role, you will need:

  • At least 1 year of experience in a similar role with significant knowledge and abilities to perform responsibilities listed.
  • Advanced MD EMR software skills.
  • Proficiency with Microsoft Office and Teams.
What We Offer

We offer a competitive salary of $45,000 - $55,000 per year, depending on experience, and a range of benefits including medical, dental, and vision coverage, 401(k) matching, and paid time off.

Equal Opportunity Employer

InMindOut Emotional Wellness Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.



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