Centralized Support Professional
5 days ago
About the Role
We're seeking a skilled Centralized Support Representative to join our team at Security Finance. As a Centralized Support Representative, you will be the connection between our branch, the community, and our customers. You'll be responsible for providing excellent customer service, soliciting new or renewed customer business, and performing various administrative tasks.
Key Responsibilities:
- Provide courteous customer service to our customers.
- Solicit for new or renewed customer business on every contact.
- Receive loan payments and post to customer accounts.
- Prepare and process loan applications; close approved loans.
- Perform collection activities on delinquent accounts, using both written and verbal communications.
- Assist with the development and training of all new personnel.
- Maintain compliance with company policies and procedures.
- Maintain accurate filing and record-keeping systems.
- Prepare and assemble reports for remittance, and for branch record-keeping.
- Attend work promptly and regularly, and work overtime as needed.
Requirements:
- Previous customer service experience.
- Knowledge of state and federal lending regulations.
- A valid state driver's license, with an acceptable driver's record.
- Access to a reliable automobile for use on a daily basis.
- Previous finance and/or collections experience.
What We Offer:
- An EXCELLENT benefits bundle that includes medical insurance (minimal cost to the employee), dental, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time.
- Community Service - As a company, we are pro-active members of the community, making ongoing contributions to charities, local food banks, educational institutions, and more.
- Growth Potential – We believe in fostering our employees' talents and providing a pathway for their individual career story.
- TOP-of-the-line training that includes hands-on training, online training, and new hire class orientation.
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