Medical Records Specialist II

4 weeks ago

Alexandria, Virginia, United States CIOX Health Full time
Job Title: Medical Records Specialist II

About the Role:

We are seeking a highly skilled Medical Records Specialist II to join our team at CIOX Health. As a Medical Records Specialist II, you will be responsible for processing all release of information (ROI) specifically medical record requests in a timely and efficient manner, ensuring accuracy and providing customers with the highest quality product and customer service.

Key Responsibilities:

- Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.
- Maintain confidentiality and security with all privileged information.
- Maintain working knowledge of Company and facility software.
- Adhere to the Company's and Customer facilities Code of Conduct and policies.
- Inform manager of work, site difficulties, and/or fluctuating volumes.
- Assist with additional work duties or responsibilities as evident or required.
- Consistent application of medical privacy regulations to guard against unauthorized disclosure.
- Responsible for managing patient health records.
- Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
- Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record.
- Ensures medical records are assembled in standard order and are accurate and complete.
- Creates digital images of paperwork to be stored in the electronic medical record.
- Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
- Answering of inbound/outbound calls.
- May assist with patient walk-ins.
- May assist with administrative duties such as handling faxes, opening mail, and data entry.
- May schedules pick-ups.
- Assist with training associates in the HIS I position.
- Generates reports for manager or facility as directed.
- Must exceed level 1 productivity expectations as outlined at specific site.
- Participates in project teams and committees to advance operational strategies and initiatives as needed.
- Acts in a lead role with staff regarding general questions and assists with new hire training and developmental training.

Requirements:

- High School Diploma or GED.
- Must be 18 years of age or older.
- Ability to commute between locations as needed.
- Able to work overtime during peak seasons when required.
- 1-year Health Information related experience.
- Meets and/or exceeds Company's Productivity Standards
- Basic computer proficiency.
- Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis.
- Professional verbal and written communication skills in the English language.
- Detail and quality oriented as it relates to accurate and compliant information for medical records.
- Strong data entry skills.
- Must be able to work with minimum supervision responding to changing priorities and role needs.
- Ability to organize and manage multiple tasks.
- Able to respond to requests in a fast-paced environment.

Preferred Qualifications:

- Previous production/metric-based work experience.
- In-person customer service experience.
- Ability to build relationships with on-site clients and customers.
- Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.

Working Conditions & Physical Demands:

Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. Must have the ability to stand and sit frequently throughout an eight-hour period, reach horizontally and vertically for overhead use. Must be able to use a telephone or headset equipment. Incumbent must be able to lift 20 lbs., perform work at a computer terminal for 6-8 hours a day, and function in an environment with constant interruptions. Reasonable accommodations are available to qualified individuals with disabilities. Limited travel may be required.

Equal Employment Opportunity:

CIOX Health is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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