Director of Operations

14 hours ago

Santa Barbara, California, United States Azul Hospitality Full time
Job Title: Director of Operations

At Azul Hospitality, we are seeking a highly skilled and experienced Director of Operations to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring that all aspects of the business are running smoothly and efficiently.

Key Responsibilities:
  • Coordinate and direct hotel operations to achieve maximum profitability and guest satisfaction
  • Work closely with the Executive Committee to manage all activities of the property, including employees, maintenance, sales, and profit/loss controls
  • Set quarterly goals for each department and monitor progress towards achieving these goals
  • Ensure that service and product quality standards are met in all areas of the hotel
  • Assist in the oversight of the Guest Service program, responding to guest needs and adjusting as necessary
  • Ensure that all staff duties are completed in accordance with established policy and procedure
  • Assist with up-selling techniques to promote hotel services and facilities
  • Oversee HR matters, including interviewing, hiring, training, assigning work, coaching/counseling, and performance management
  • Ensure all payroll costs and other expenses are properly monitored and controlled in accordance with budgets and monthly forecasts
  • Assist in managing aspects of P&L by controlling costs and achieving budgeted CPOR
  • Encourage and maintain open and clear communication, rapport, and cooperation with all internal departments
  • Resolve difficult or unusual problems arising with guests
  • Monitor and provide timely feedback, counseling, and performance evaluations to staff
  • Attend hotel operational meetings, rooms departmental meetings, and staff member-related events
  • Recommend changes or innovations to practice, procedure, and operation with potential favorable effect on service and quality assurance
  • Monitor all supplies inventories to ensure staff has the tools to do their jobs and provide the best possible service for our guests
  • Practice safe work habits and ensure safe work practices to avoid injury to self and others
  • Ensure facility compliance with government and other regulatory laws and guidelines

Requirements:

  • Hotel Operations experience required
  • 3-5 years of Management experience required
  • Knowledgeable of loyalty programs, brand standards, and hospitality industry systems preferred

Benefits:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment

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