Customer Service Liaison

2 days ago


Independence, Missouri, United States Advantage Home Care Full time

Job Summary: We are seeking a highly motivated and organized Service Coordinator to join our team at Advantage Home Care. In this role, you will be responsible for delivering exceptional customer service to our clients and field staff, ensuring the smooth operation of our branch.

About the Job: As a Service Coordinator, you will work closely with our management team to ensure that all branch staffing needs are met. You will be responsible for collecting and reviewing paper documentation submitted by field staff, maintaining employee and client medical records, and communicating with our branch manager regarding any issues or concerns.

Key Responsibilities:

  • Collect and review paper documentation: Gather and verify accuracy of documents submitted by field staff, submitting them to the appropriate departments in a timely manner.
  • Maintain employee and client records: Ensure accurate and up-to-date electronic and paper files for employees and clients, including making and filing records as needed.
  • Communicate with branch manager: Report any issues or concerns to the branch manager, providing solutions and recommendations as needed.

Requirements: To succeed in this role, you should have a high school diploma or equivalent, a minimum of 2 years of office experience, and excellent communication and organizational skills. A valid driver's license is also required.

Benefits: As a valued member of our team, you will enjoy a competitive salary of $16-$18 per hour, earned time off, medical benefits, dental insurance, life insurance, weekly paychecks, performance bonuses, and opportunities for advancement.



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