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Administrative Support Specialist
2 months ago
Position Overview: Receptionist for Collision Center
As a key member of our team, the Receptionist for the Collision Center plays a vital role in ensuring a welcoming atmosphere for all visitors and callers. This position is essential in maintaining efficient operations and delivering exceptional customer service.
Responsibilities:
- Greet all customers and incoming calls promptly, fostering a positive first impression.
- Maintain accurate records by filing receipts and permits systematically for easy access.
- Identify opportunities to enhance operational efficiency and elevate customer satisfaction.
- Mentor fellow team members to support their success and development.
Reporting Structure:
This role reports directly to the Collision Center Manager.
Key Functions:
- Ensure optimal productivity, outstanding customer service, and effective cost management.
- Meet customer satisfaction benchmarks while managing incoming communications.
- Assist customers by directing them to the appropriate departments for their needs.
- Review financial transactions and permits to ensure consistent tracking.
- Safeguard confidentiality and maintain trust with employees, customers, and vendors.
- Manage workplace stress effectively and engage positively with colleagues.
- Complete all required training programs as mandated by the organization.
- Execute additional responsibilities as assigned by management.
- Uphold integrity and ethical standards in all interactions.
- Model professionalism and maintain a clean, organized work environment.
- Address customer complaints in collaboration with the Collision Center Manager.
Physical Requirements:
- Work is conducted in a dealership environment, necessitating in-person interactions.
- Ability to sit, stand, bend, reach, talk, hear, and move throughout the facility.
- Vision requirements include close, distance, peripheral vision, and the ability to adjust focus.
- Exposure to varying weather conditions and potential shop environments.
- Ability to lift a minimum of 5 lbs. regularly.
- Consistent attendance and punctuality are expected as per the departmental schedule.
Qualifications:
- High school diploma or equivalent is required.
- At least one year of experience in customer service or reception in a retail setting is preferred.
- Skills Required:
- Active Learning: Ability to understand the implications of new information.
- Learning Strategies: Selecting appropriate training methods for effective learning.
- Communication: Proficient in conveying information clearly and listening actively.
- Social Perceptiveness: Awareness of others' reactions and understanding their perspectives.
- Critical Thinking: Utilizing logic to evaluate solutions and approaches.
- Information Ordering: Ability to organize tasks and actions systematically.
Benefits:
- Paid holidays and time off.
- Deferred holiday pay match.
- Comprehensive insurance plans including medical, vision, and dental.
- Retirement savings plan with company match.
- Opportunities for professional development and continuous training.
- Employee discounts and assistance programs.
Asbury Automotive Group is committed to fostering an inclusive workplace that values diversity and equal opportunity for all individuals.