Operations Manager

20 hours ago

Franklin, Tennessee, United States Aspirion Health Resources Full time
About Aspirion Health Resources

Aspirion Health Resources is a leading provider of revenue cycle services, specializing in collecting challenging payments from third-party payers. Our team of over 1,400 professionals is united by a shared commitment to client excellence, aiming to consistently provide the highest revenue yield in the shortest possible time.

Job Summary

We are seeking an experienced Operations Manager to provide project management leadership for multiple medium to large projects with moderate to high complexity. The successful candidate will act as the single point of accountability for projects, utilizing Aspirion and/or Client standards to ensure that the projects meet stated objectives.

Key Responsibilities
  • Organize project activities into manageable work efforts for team members, and determine an effective approach to completing the work, as outlined in the project plan.
  • Author/facilitate strategic documents such as Project Reference Material, Education and Communication plans, and present project updates to business owners.
  • Manage and communicate a clear project scope and motivate team members.
  • Manage all aspects associated with the development of new employees and the continual education of tenured employees.
  • Proactively identify and manage risks, issues, and cross-project dependencies.
  • Monitor and report on project activities and reporting on status within published timelines.
  • Coach team members to clarify task assignments, milestones, and deliverables.
  • Identify, prepare, and/or ensure completion of high-quality, professional deliverables as required by each project plan.
  • Organize/Implementation of toolkits to support field-based implementations.
  • Facilitate an operational atmosphere that promotes a team culture of success and support.
Requirements
  • Able to establish courses of action for self and others to ensure that work is completed efficiently.
  • Ability to set high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
  • Develops and uses collaborative relationships to facilitate the accomplishment of work goals.
  • Demonstrated ability to effectively manage one's time and resources to ensure that work is completed efficiently.
  • Able to stay focused and proactively prioritizes initiatives; determines and effectively manages tasks and resources; schedules with keen ability to multi-task.
  • Takes responsibility and applies Aspirion project controls to identify and communicate project scope, goals, project plan, and project progress/performance; leverages resources and makes preparations to ensure projects remain on schedule; ensures high quality.
  • Communicates clearly, proactively, and concisely with all key stakeholders and customers; uses key principles.
  • Has a customer orientation; establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
  • Able to guide individuals and groups toward desired outcomes; subordinates personal goals.
  • Contributes to team success by seeking opportunities to develop others' and own ideas; as part of a team, clarifies the current situation, sets standards of excellence, encourages others to take responsibility, and facilitates agreement.
  • Effectively manages the project controls of complex processes.
  • Demonstrated proficiency in Microsoft Office applications (including Microsoft Project) and preferably Clarity project portfolio management system.
  • Able to apply decision-making tools and techniques to all projects supported.
  • Proven ability to use a consultative approach and persuasive communication with stakeholders.
  • Ability to prioritize initiatives based on the evolving financial needs of the company, making consistently strategic recommendations to company leadership.
  • Ability to work in and manage ambiguity, including dealing effectively with issues that do not always have a process, system, or solution in place.
  • Demonstrate alignment to our company's values, along with the capability to hire, lead, develop, and motivate a team.
Education and Experience
  • Bachelor's Degree or equivalent experience in Revenue Cycle Management required.
  • At least 5 years' leadership experience, preferably in project management, financial services, hospital operations, supply chain, or information systems-oriented environments required.
  • Experience in EPIC, Meditech, Cerner, Nthrive, SSI is a plus.
Benefits

Aspirion Health Resources invests in our employees by offering unlimited opportunities for advancement, a full benefits package, including health, dental, vision, and life insurance upon hire, matching 401k, competitive salaries, and incentive programs.

The US base pay range for this position starts at $50,000.00 annually. Individual pay is determined by a number of factors including, but not limited to, job-related skills, experience, education, training, licensure or certifications obtained. Market, location, and organizational factors are also considered. In addition to base salary, a competitive benefits package is offered.

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