Operations Coordinator
3 days ago
Are you a highly organized and customer-focused individual looking for a challenging role in a fast-paced retail environment? We are seeking an Operations Coordinator to join our team at Havertys.
About the RoleThe Operations Coordinator will play a key role in supporting store operations by supervising the Guest Service Office. This includes processing customer sales, managing payment transactions, answering phones, and scheduling deliveries.
This is a dynamic role that requires excellent communication and customer service skills, as well as the ability to multitask and work independently with discretion.
Key Responsibilities- Supervise and perform all functions in the Guest Services Office
- Assist with duties required of the Office Coordinator as needed
- Communicate and train any changes to company policy and procedures for the Guest Service Office
- Ensure the Guest Service Office is staffed sufficiently at all times
- Answer incoming calls, distribute calls/messages, and manage store's voicemail
- Handle customer complaints and initiate/follow up on existing customer service tickets
- Complete opening/closing procedure checklists daily
- Maintain office supplies and office machines
- Perform regular audits of the store operations as stated in the Quarterly Audit Checklist
To be successful in this role, you will need:
- A high school diploma or equivalent
- One to three years of related experience and/or training
- Experience in an office environment and customer service role preferred
- Microsoft Word, Excel, and O365 experience preferred
- Strong math skills
- Excellent communication and customer service skills
- Ability to multi-task and work independently
This salary range is based on national averages and may vary depending on location and other factors.
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