Customer Experience Ambassador
2 days ago
Key Responsibilities
">- Greet and tend to guests in a positive and friendly manner.
- Maintain a constant presence at the front desk.
- Process check-ins and check-outs.
- Handle billing, post charges, and collect payments.
- Manage room availability and create reservations.
- Answer phone calls and respond to guest inquiries.
- Possess general knowledge about the local area.
- Anticipate guest needs and recognize issues.
- Respond to guest complaints and concerns in a timely and professional manner.
Requirements
">- A high school diploma or equivalent.
- Customer service experience is preferred.
- Hotel industry experience is also preferred.
- The ability to stand for 8 hours.
- Weekend availability.
- Lifting up to 30 pounds.
- Strong communication and problem-solving skills.
- Computer literacy.
Working Conditions
">The Front Desk Agent will work in a fast-paced environment with frequent interruptions and changing priorities.
">Salary Range
">$40,000 - $55,000 per year.
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