Customer Experience Ambassador

2 days ago


Bloomington, Indiana, United States Candlewood Suites Full time

Key Responsibilities

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  • Greet and tend to guests in a positive and friendly manner.
  • Maintain a constant presence at the front desk.
  • Process check-ins and check-outs.
  • Handle billing, post charges, and collect payments.
  • Manage room availability and create reservations.
  • Answer phone calls and respond to guest inquiries.
  • Possess general knowledge about the local area.
  • Anticipate guest needs and recognize issues.
  • Respond to guest complaints and concerns in a timely and professional manner.
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Requirements

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  • A high school diploma or equivalent.
  • Customer service experience is preferred.
  • Hotel industry experience is also preferred.
  • The ability to stand for 8 hours.
  • Weekend availability.
  • Lifting up to 30 pounds.
  • Strong communication and problem-solving skills.
  • Computer literacy.
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Working Conditions

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The Front Desk Agent will work in a fast-paced environment with frequent interruptions and changing priorities.

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Salary Range

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$40,000 - $55,000 per year.



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