Customer Experience Coordinator
2 days ago
We are seeking a highly skilled Customer Experience Coordinator to join our Fiber Network Operations team. In this role, you will play a vital part in ensuring seamless service delivery for our customers.
Key Responsibilities- Service Delivery Management: Process sign-up agreements and create customer accounts with precision, ensuring timely and accurate execution of service orders.
- Progress Tracking: Monitor the progress of service delivery, addressing any issues promptly and updating customers regularly to maintain transparency.
- Customer Support: Serve as the primary point of contact for customers during the service delivery process, providing clear updates and addressing inquiries efficiently.
- Quality Assurance: Conduct regular quality assessments of completed installations to verify compliance with company standards and identify areas for improvement.
- Process Improvement: Work closely with internal teams to enhance overall service quality and efficiency, leveraging data and insights to inform continuous improvement initiatives.
- Bachelor's degree or equivalent experience in a related field.
- Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
- Excellent communication and problem-solving skills, with proficiency in CRM systems and project management tools.
- Ability to work collaboratively with internal teams and provide exceptional customer support.
We offer a competitive salary range of $60,000 - $80,000 per year, commensurate with experience, plus a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.
Why Join Mainstream Fiber Networks?As a leading provider of fiber network services, we are dedicated to delivering exceptional customer experiences and innovative solutions that drive business growth. Our collaborative and dynamic work environment offers opportunities for professional development and career advancement.
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