Customer Success Representative

2 days ago


Atlanta, Georgia, United States StubHub Full time
About the Role

We are seeking a highly skilled Customer Success Representative to join our team at StubHub. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, resolving inquiries efficiently, and ensuring a positive experience for all interactions.

Key Responsibilities
  • Handle inbound customer inquiries via phone, email, and chat, providing professional and efficient solutions while educating customers to navigate and self-serve when possible.
  • Meet and exceed individual and team performance targets for resolution rate, customer satisfaction, and response time.
  • Maintain up-to-date knowledge of products, services, and company policies.
  • Collaborate with cross-functional teams to improve processes and optimize the customer experience.
Requirements
  • Proven experience in customer service or a related role (1+ years preferred).
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office and CRM software.
  • Ability to type a minimum of 23 words per minute.
  • Ability to multitask and prioritize in a fast-paced environment.
What We Offer
  • Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.
  • Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
  • Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
About Us

StubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform for events worldwide- from sports to music, comedy to dance, festivals to theater- StubHub offers the safest, most convenient way to buy or sell tickets for the most memorable live experiences.



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