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Healthcare Administrative Coordinator

2 months ago

Marquand, Missouri, United States Hanger Full time

About Us:

At Hanger, Inc., we are dedicated to Empowering Human Potential. As the leading provider of orthotic and prosthetic (O&P) services and products, we offer cutting-edge O&P solutions, distinct clinical programs, and unparalleled customer support. Our Patient Care segment operates the largest network of O&P clinics across the nation. Through our Products & Services division, we supply both branded and private label O&P devices, components, and rehabilitative solutions to a wider market. With a legacy of 160 years in clinical excellence and innovation, our mission is to lead the orthotic and prosthetic industry by delivering exceptional patient care, outcomes, and value. Our team positively impacts thousands of lives daily, helping individuals achieve enhanced mobility and independence.

Is This Role Right for You?

In this position, you will play a vital role in providing administrative support to patients, colleagues, and referral sources by managing and coordinating front office operations. The ideal candidate will possess a background in administration, showcasing strong computer skills and a commitment to customer service.

Your Responsibilities:

  • Greet individuals as they arrive at the clinic.
  • Inform patients about expected wait times and any potential delays.
  • Conduct patient check-ins, ensuring accurate verification of demographic and insurance details.
  • Complete registration for walk-in patients.
  • Collect patient payments, including deductibles, copays, and co-insurance.
  • Schedule follow-up appointments for patients during checkout, including casting, measuring, delivery, and care plan appointments.
  • Handle incoming phone calls.
  • Serve as a resource for Hanger clinic services, assisting with patient experience programs and support groups.
  • Support the Revenue Cycle Management team in gathering any missing or additional patient information.
  • Maintain precise and comprehensive electronic health records for our patients.

Minimum Qualifications:

Required:

  • High school diploma or equivalent.
  • A valid driver's license and a driving record that meets Hanger's Motor Vehicle Safety Policy standards.
  • A satisfactory score on a skills assessment, which will be administered during the selection process.

Preferred:

  • Experience in a medical office setting.
  • Familiarity with Electronic Medical Record (EMR) systems, particularly NextGen.
  • Knowledge of state and federal reimbursement laws, HIPAA regulations, and medical insurance terminology.
  • Typing proficiency of at least 40 words per minute with accuracy.

Key Attributes for Success:

  • Outstanding patient service skills.
  • Active listening abilities.
  • High level of integrity.
  • Strong attention to detail and accuracy.
  • Basic math and accounting proficiency.
  • Competency in using Windows-based office applications (e.g., Word, Excel, PowerPoint) and email.
  • Ability to operate office equipment such as fax machines, calculators, and copiers.
  • Clear written communication and presentation skills.
  • Commitment to integrity in all interactions, maintaining honesty and respect.
  • Focus on patient-centered care, fostering trust and collaboration.
  • Innovative mindset, adapting to change and seeking new solutions.
  • Dedication to achieving superior outcomes and refining work processes for excellence.

Our Commitment to You:

  • Competitive compensation packages.
  • Paid national holidays and additional floating holidays.
  • Paid time off, including vacation and sick leave.
  • Comprehensive medical, dental, and vision benefits.
  • 401(k) savings and retirement plan.
  • Paid parental leave for new parents.
  • Flexible work schedules and part-time opportunities.
  • Generous employee referral bonus program.
  • Mentorship programs for personal and professional growth.
  • Student loan repayment assistance based on location.
  • Relocation assistance available.
  • Opportunities for regional and national travel.
  • Engagement in local and national volunteer events.

Hanger, Inc. is committed to providing equal employment opportunities in all aspects of the employer-employee relationship. We ensure that all employment conditions and privileges are administered without discrimination or harassment based on race, religion, color, age, gender, sexual orientation, national origin, marital status, disability, military service, or any other protected characteristic.