Director of Operations

5 days ago


Grand Rapids Michigan, United States The Pivot Group Full time

About The Pivot Group

The Pivot Group is a dynamic marketing agency seeking a seasoned professional to join our team as a Director of Operations. As a key member of our leadership team, you will play a critical role in driving operational excellence and fostering meaningful relationships with clients and team members.

Job Overview

As the Director of Operations, you will be responsible for overseeing client relations and project execution, ensuring seamless collaboration between freelancers and clients. You will focus on enhancing processes, managing contracts, coordinating projects, and driving operational improvements. Your goal will be to help the business deliver exceptional value, with a specific objective of driving $400,000 in client value within 12 months.

Key Responsibilities

  • Client & Freelancer Management
    • Serve as the primary contact for client communications, ensuring expectations are consistently exceeded.
    • Regularly meet with a team of seven freelancers to maintain collaboration and strong relationships.
  • Project Coordination
    • Manage both new and existing client contracts, keeping clients informed on invoices and deliverables.
    • Oversee weekly project execution for four retainer clients, ensuring timely and high-quality outcomes.
  • Systems Improvement
    • Enhance operational systems to streamline contract development, work-sharing, and team management.
  • Mentorship & Support
    • Engage in strategic planning sessions with the CEO, providing feedback on business performance and areas for improvement.

Recommended Qualifications

  • Strong interpersonal skills, with the ability to foster relationships and communicate effectively.
  • Experience in content marketing and an understanding of marketing strategies.
  • Proven track record in managing projects that align with scope, budget, and deadlines.
  • Expertise in negotiating contracts and mobilizing teams.
  • Proficient with marketing tools, CRM systems, and project management software.
  • Aptitude for identifying and implementing process improvements.

Preferred Qualifications

  • Previous experience in a marketing agency or consulting role.
  • Experience working with freelancers or remote teams.
  • Advanced proficiency in client relationship management (CRM) systems like HubSpot or Salesforce.

Why Consider This Role?

This is a great opportunity for someone looking for a part-time, hybrid role with both remote and in-person flexibility. You'll have the chance to influence operational strategy while working closely with a dedicated team and clients, driving measurable business outcomes. With a competitive salary and the chance to grow with the company, this role offers both professional development and personal fulfillment.



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