Tennis Court Concierge

At Omni Hotels & Resorts, our commitment to excellence is evident in every aspect of our business. With a reputation for providing exceptional service, we are dedicated to delivering personalized experiences that exceed our guests' expectations. Our associates embody a culture of respect, gratitude, and empowerment, creating a dynamic and exciting work environment that fosters individual excellence and teamwork.

Barton Creek Country Club, a premier resort destination in Texas, is seeking a Part-Time Tennis Desk Attendant to join our team. As a member of our hospitality team, you will be responsible for providing superior service at the front desk to our resort guests and members who utilize the Tennis Center facility.

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• Maintain regular attendance in compliance with Omni standards, adhering to scheduling requirements that may vary according to the needs of the resort.
  
• Adhere to high standards of personal appearance and grooming, including wearing the proper attire/uniform and name tag when working.
  
• Smile, welcome our guests and members, and use their name whenever possible.
  
• Fold and stock towels throughout the facility.
  
• Assist in maintaining the cleanliness and orderliness of the facility.
  
• Complete and initial daily task lists.
  
• Record information regarding member and guests' issues, housekeeping, and engineering needs and submit to Supervisor/Manager daily.
  
• Become proficient in using ResortSuite for sales and charges.
  
• Run nightly reports for closing shifts and submit to Accounting.
  
• Answer the phone and take messages.
  
• Maintain knowledge of current tennis programs.
  
• Maintain knowledge of resort amenities, especially Fitness, Spa, Kid's Club, Coffee Market, Aquatics, and Pool Cabanas.
  

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• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management, and co-workers, both in person and by telephone.
  
• Previous customer service experience is strongly preferred.
  
• Ability to think clearly, quickly, and make concise decisions.
  
• Ability to work cohesively with co-workers both within and outside of your department.
  
• Scheduling flexibility, including willingness to work primarily weekends and occasional holidays.
  
• Ability to accurately and efficiently input information into computer systems.
  

Omni Hotels & Resorts is an equal opportunity employer. We offer a competitive salary range of $25,000 to $35,000 per year, depending on experience, with opportunities for advancement and professional growth.