Associate Technical Account Manager

2 weeks ago

Long Island City NY USA, United States Yardi Systems Full time
About the Role:

We are seeking highly motivated and enthusiastic team players with a strong technical aptitude and outstanding customer service skills to join our Yardi Breeze team as Associate Technical Account Managers (ATAMs). As vital members of our team, you will play a significant role in providing technical support for our rapidly expanding software product, Yardi Breeze. Your responsibility will be instrumental in ensuring our clients experience a seamless and efficient journey with our innovative property management solution.

Key Responsibilities:
  • Deliver exceptional customer support via live chat, phone, and email for both new and existing Breeze clients, ensuring their satisfaction and success
  • Utilize your problem-solving skills to proficiently troubleshoot application issues, addressing challenges and finding effective solutions
  • Follow up on any issues that necessitate further research or information from clients, ensuring thorough and timely resolution
  • Prepare comprehensive write-ups for escalated issues, meticulously logging cases, and creating detailed documentation to facilitate issue resolution
  • Cultivate strong relationships with customers, conducting coordinated weekly calls to complete setups and provide personalized assistance
  • Be an integral part of our outstanding team, collaborating closely with Breeze team members across the United States, contributing to our collective success
Requirements:
  • High proficiency in troubleshooting and providing support through live chat, phone, and email
  • Outstanding customer service skills and a strong willingness to exceed expectations
  • Excellent attention to detail and the ability to adhere to established processes
  • Flexibility and the ability to effectively manage changing priorities
Preferred Qualifications:
  • Bachelor's degree in Business Administration or related field
  • Previous technical support and application troubleshooting experience
  • Knowledge of accounting principles
About Yardi:

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We've created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.

Discover the Yardi Difference:

Yardi is more than just a software company - we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.

Our award-winning culture, consistently recognized by Glassdoor's prestigious Best Place to Work, fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.

Embark on a rewarding and fulfilling career at Yardi as an ATAM for our Breeze product. Apply now and become part of #TeamYardi.

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