Technical Account Manager

2 weeks ago

Kent WA USA, United States Stoke Inc Full time
Unlock Affordable Access to Space with Stoke Inc

Stoke Inc is revolutionizing the space industry with its 100% reusable rocket system, Nova. As a Technical Account Manager, you will play a crucial role in unlocking affordable access to space for our customers.

Key Responsibilities
  • Guide customers through onboarding and growth stages, ensuring seamless adoption of our Fusion software
  • Facilitate rapid Fusion evaluations, ensuring trials meet key buying criteria
  • Act as a customer point of contact and connector for requests and issues
  • Expand mutual value with Fusion customers, running proposals to increase Stoke revenue
  • Deliver content, training, and best practices to customers to encourage adoption
  • Co-own contracting, from day-to-day user growth to new product introductions
  • Recommend third-party solutions for Fusion integration, such as PLM or Requirements
  • Manage communications to rollout new features, systems, roadmaps, and events
  • Know our customers: departments, user growth rates, competitive tools, and budgets
  • Host training, business reviews, and community development activities
Qualifications
  • History of producing high-value customer relationships, driving sales, adoption, renewals, or support of advanced technology solutions
  • 5+ years of B2B commercial team experience, with a proven ability to make decisions that foster win-win for customers and internal teams
  • Thorough understanding of startup, small, and midsize businesses (2-2000 employees) and their organizational traits that encourage or discourage change
  • Experience as customer, vendor, consultant, or implementer for one or more of: CAD, PLM, MES, ERP, and/or SCM systems
  • Preferred industry experience includes aerospace, defense, climate tech, AEC, energy, robotics, or other hardware-centric markets that require constant learning
  • Hands-on experience with CRM, ticketing, and/or custom tools, including the technical aptitude to continually improve and clarify customer insights
  • Ability to travel up to 20% per year
Strong Pluses for a Great Fit
  • 8+ years of combined career history in sales, marketing, and/or business development
  • 4+ years managing a team of direct reports
  • BS or MS with an engineering, manufacturing, or operational concentration
  • Project management experience, background with Atlassian tools, Trello, Office, or other general-purpose software
  • A network within innovative engineering communities
  • Shop floor experience, familiarity with machine tools, additive manufacturing, and/or work centers and procedures in the US or Europe
  • History of collaborating with large software vendors such as Siemens, Dassault, Microsoft, AWS, Oracle, SAP, etc.
  • Understanding of dual-use technologies and relevant standards (e.g. ITAR controls)
Benefits
  • Medical, dental, vision, and basic life insurance
  • 401(k) match
  • Paid time off
  • Flexible scheduling
  • Equity
Compensation
  • Target Levels:
  • Level 2 Range: $105,000 - $143,000
  • Level 3 Range: $124,000 - $186,000
  • Level 4 Range: $155,000 - $233,000

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