Animal Care Client Service Associate
2 weeks ago
Veterinary Customer Care Specialist
Employment Type:
Full-time (typical shifts are Monday through Friday, 8 am - 5 pm)
Company Overview:
Nhvma is a dynamic veterinary ophthalmology practice dedicated to delivering exceptional care and service to our clients and their pets. We pride ourselves on exceeding expectations and maintaining a loyal clientele.
Role Overview:
This dual-role position combines client engagement with animal care responsibilities, providing a unique opportunity to contribute to our compassionate team.
Ideal Candidate Profile:
The perfect candidate for the client service representative role will:
- Exhibit outstanding communication abilities
- Deliver superior customer service
- Be a collaborative team member
- Have a minimum of one year of experience in a veterinary front desk setting
For the veterinary assistant role, the ideal candidate will:
- Support the medical team with the handling, restraining, and lifting of animals
- Manage and submit laboratory work, both in-house and with external partners
- Ensure the cleanliness and sterilization of surgical instruments and supplies
- Maintain the facility, including kennels, floors, and restrooms
- Prepare and explain medications to clients
- Restock supplies in treatment areas, exam rooms, and the pharmacy
- Provide care to hospitalized patients as directed by veterinary staff
- Accurately document all relevant medical and client information in patient records
Benefits:
At Nhvma, we offer an exceptional benefits package, including health, life, vision, and dental insurance, paid time off, 401k, HSA, and FSA options, along with a generous pet benefit program. We are committed to fostering long-term professional development for all team members.
If you are enthusiastic about animal care and dedicated to providing outstanding customer service, we encourage you to consider joining our team.
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