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Annuity Application Specialist

2 months ago

Salt Lake, Utah, United States SILAC Insurance Company Full time
Job Description

About SILAC

SILAC Insurance Company stands as one of the most rapidly expanding insurance firms in the country, consistently recognized as a leading player in the sector. We provide top-tier annuity products designed to assist individuals in their retirement planning. Our teams unite under a common goal of delivering straightforward, competitive offerings to clients, ensuring exceptional service to agents and business partners, while fostering the growth of our employees.

With a dynamic workforce exceeding 300 individuals, we are dedicated to maintaining our adaptability, innovation, and reliability for our clients, agents, and employees.

We uphold our core principles:

  • Adaptability & Continuous Improvement
  • Transparency & Trust, Honesty & Integrity
  • Teamwork & Collaboration
  • Gratitude & Compassion

At SILAC Insurance Company, we embrace and promote diversity, striving to cultivate an environment that is respectful and inclusive for all.


Position Overview: The Annuity New Business Department serves as the initial point of contact in the annuity application journey. Our team offers personalized support from the moment an application is submitted until the policy is approved for issuance. We provide updates through both inbound and outbound communications with sales agents and business partners, delivering written and verbal responses through various channels, including phone calls, correspondence, email, and instant messaging (IM). Our role emphasizes the importance of Annuity products and services, embodying the company's mission and values while fostering trustworthy, long-lasting relationships with agents and customers.

Role Responsibilities: As an Annuity Application Specialist, you will manage the processing of annuity applications and perform administrative tasks, such as reviewing application documents for completeness and ensuring compliance with statutory and regulatory requirements. This position demands patience, empathy, and meticulous attention to detail to address all inquiries and concerns. SILAC provides continuous training to enhance your expertise and accuracy in processing applications of varying complexities.

Through proactive communication, you will establish strong, enduring relationships with agents, IMOs, and distribution partners. You may encounter complaints or complex issues, providing opportunities for growth in conflict resolution and teamwork.

SILAC seeks a detail-oriented professional with the technical skills necessary to update our systems and utilize reports related to fraud, privacy issues, complaints, and suggestions.


Job Details

Starting Pay Rate: $19.50
Employment Type: Full Time
Standard Hours: Monday - Friday, 40 hours/week
Work Schedule: Shift begins between 8:30 AM and 9:00 AM MT
Schedule Type: In-Office

Document Review: Analyze and review new business applications to ensure all necessary documents are prepared, accurate, and complete. Conduct suitability reviews of incoming applications and collaborate with leadership for secondary reviews as needed. Assess corrected documents received for pending applications and serve as a subject matter expert for new business forms and processing guidelines.

Communication: Foster strong, lasting relationships with agents, IMOs, and distribution partners through proactive communication regarding new business practices and application processing status. Promptly resolve processing issues and maintain accurate records in relevant systems.

Processing: Execute processing tasks related to Annuity New Business from application entry to approval. Investigate and resolve issues arising during the application process, including identifying and obtaining missing information or required documents. Act as the primary contact for agents, IMOs, and other distribution partners regarding application processing status, ensuring accurate record-keeping.

Telephone Support: Provide assistance to sales agents and business partners via telephone, employing patience, empathy, and active listening skills to address requests, product inquiries, and guidance, while clarifying misunderstandings and resolving complaints.

Research: Investigate and resolve issues related to application processing, fund transfers between carriers, and suitability concerns. Stay informed of changes and enhance your knowledge to accurately respond to inquiries of varying complexity.

Report to and perform additional tasks as directed by the New Business Operations Manager.


Job Requirements

Required:

  • High school diploma or GED
  • Experience in customer service, educational training, or insurance industry experience
  • Complex problem-solving skills
  • Proficiency with PC applications, including MS Word, MS Excel, and Outlook
  • Detail-oriented with the ability to complete tasks accurately and timely
  • Professional communication skills, both verbal and written
  • Self-motivated with the ability to work independently
  • Strong communication and leadership abilities

Desired:

  • Experience in the Annuity Life Insurance Industry

Benefits:

  • Medical Plans, including FSA and HSA
  • Dental and Vision
  • 401(k) (Roth and Traditional)
  • Pet Insurance
  • Parental Leave
  • Paid Time Off and Sick Leave
  • 10 Paid Holidays and 1 Birthday Pay
  • Paid Volunteer Time
  • College Tuition Reimbursement

At SILAC, we celebrate a diverse and inclusive work environment, honoring and supporting varying backgrounds, beliefs, and perspectives for the benefit of our business, employees, and products. We are proud to be an equal-opportunity workplace, committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. If you have a disability or special need requiring accommodation, please inform us.



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