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Clinical Applications Specialist I

1 month ago

Salt Lake, Utah, United States BioFire Diagnostics, LLC Full time

Unlock Your Potential as a Clinical Applications Specialist I

This exciting role offers the opportunity to provide exceptional technical support to internal and external customers for bioMerieux's diagnostic test systems. As a Clinical Applications Specialist I, you will be responsible for delivering product education, troubleshooting, and resolutions to ensure customer satisfaction.

Key Responsibilities:

  • Provide world-class customer support with consistent follow-up and deliver product education, troubleshooting, and resolutions to ensure customer satisfaction.
  • Initiate, manage, and resolve customer complaints and suggestions, determining if a complaint needs to be escalated for further investigation.
  • Perform on-call duties as needed to provide 24-hour technical support to customers.
  • Support existing customers with additional training and technical assistance as needed or as product enhancements are launched.
  • Manage product returns when applicable.
  • Maintain competency of bioMerieux products and procedures, assisting with implementation of new products.
  • Participate in revenue generation initiatives, promoting value-added projects and services.
  • Establish and maintain enterprise resource planning (ERP) certification.
  • Meet quality plan standards and all departmental key performance indicators (KPIs).

Requirements:

  • Associate's degree in a biological science with a minimum of 2 years of laboratory and/or medical device industry experience required.
  • Clinical Microbiology laboratory experience highly desired, with experience in susceptibility testing, reading culture plates, and interpreting growth patterns of organisms on clay media preferred.
  • Networking or LIS/LIMS experience preferred, as well as customer-facing experience.
  • Knowledge of bioMerieux products and Salesforce is a plus.

About BioFire Diagnostics, LLC:

BioFire Diagnostics, LLC is a leading provider of innovative diagnostic solutions. We are committed to delivering exceptional products and services that meet the evolving needs of our customers.