Service Lead

3 weeks ago


Canoga Park, California, United States Lolli & Pops Full time
Service Lead Job Description

At Lolli & Pops, we're seeking a motivated and enthusiastic Service Lead to join our leadership team. As a keyholder, you'll play a vital role in driving store-level financial and operational results, while ensuring every guest has a positive and inspiring experience.

Key Responsibilities:
  • Monitor and achieve store KPI targets
  • Lead team members in guest engagement, sampling, and product knowledge
  • Maximize team performance through education, coaching, and selling skills
  • Assist in training, developing, and motivating team members
  • Support Store Manager with paperwork, ordering, and inventory management
  • Maintain visual and merchandising standards and ensure store cleanliness
  • Enforce policies, procedures, and operational directives
  • Be a champion of Lolli & Pops inside and outside the store
Requirements:
  • Exceptional interpersonal skills
  • Passion for meticulous quality
  • Bias towards action
  • Desire to be coached and mentored
  • Eye for detail
  • Ability to multitask
  • Positive attitude and fun-loving spirit
  • Flexible availability
Our Company Values:
  • Guest-ication: our guests are at the heart of everything we do
  • Collaboration: we're a joyful mix of unique individuals working together
  • Agility: we're flexible and open to change
  • Authenticity: we honor what's real and authentic
  • Betterment: we have a never-ending drive to continuously improve


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