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Lead Field Service Engineer

2 months ago

Detroit, Michigan, United States Copeland Full time

If you are a Field Service Engineer seeking a chance to advance your career, Copeland presents an intriguing opportunity for you. You will be part of a dedicated team of customer support engineers who balance their time between fieldwork and office duties, including crafting control narratives, preparing customer presentations, and addressing engineering challenges related to the installation, initiation, and functioning of sophisticated distributed control systems (DCS), sub-systems, and specific control equipment at client sites.

At Copeland, we empower clients in vital industries to overcome the challenges of contemporary life. As a leader in controls automation, we foster innovation that enhances health, safety, intelligence, and sustainability across the globe.

This position offers the flexibility of remote work up to three days a week. Our teams collaborate to ensure that our selected work schedules promote creativity and productivity while meeting our clients' needs.

Key Responsibilities Include:

Conducting various related tasks such as on-site training for customer personnel, drafting and updating maintenance procedures, and performing quality control assessments or product evaluations. Guiding customer personnel involved in the installation of control systems, sub-systems, equipment, or their routine modifications and repairs. Offering direct engineering advisory support to customers and serving as a liaison within the company on equipment-related issues. Generating comprehensive and timely reports on all activities, focusing on identifying encountered problems and services rendered. Composing control narratives and customer presentations. Engaging in networking, DCS, and PLC programming.

Who You Are:

You recognize the significance and interdependence of internal customer relationships. You demonstrate remarkable initiative in challenging situations and excel at identifying and capitalizing on opportunities, gathering data from diverse sources to resolve issues.

Qualifications Required:

A bachelor's degree in engineering, computer science, or a related technical field, or equivalent experience in lieu of formal education. A minimum of relevant experience in the field. Willingness and ability to travel a significant percentage of the time and work occasional overtime. Strong presentation, facilitation, and communication skills. Proficiency in Microsoft Office applications. Legal authorization to work in the United States without sponsorship now or in the future.

Preferred Qualifications:

Experience with PLCs and/or DCS programming or support.

Our Commitment to You:

We understand the importance of employee well-being and recognize that to perform at your best, you need flexible and competitive benefits that cater to your and your family's physical, mental, financial, and social needs. We offer a variety of medical insurance plans, including dental and vision coverage, an Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition programs, and much more. Our culture emphasizes work-life balance and provides flexible time-off options, including paid parental leave, vacation, and holiday leave.

At Copeland, we are dedicated to nurturing a culture where every employee is appreciated and respected for their unique experiences and perspectives. We believe that a diverse and inclusive work environment fosters a rich exchange of ideas and diverse thoughts, inspiring innovation and delivering optimal solutions to our clients.

Our training programs and initiatives focus on comprehensive development, from onboarding to senior leadership. We provide a wide array of development opportunities, including in-person and virtual training, mentorship, coaching, project management, and on-the-job training.