Guest Service Representative

2 weeks ago


Wayzata, Minnesota, United States Juut Midwest, Inc. Full time
Job Summary:

We are seeking a highly motivated and customer-focused Guest Service Specialist to join our team at Juut Salonspa. As a key member of our front desk team, you will be responsible for providing exceptional customer service to all guests, ensuring a positive and memorable experience from arrival to departure.

Key Responsibilities:

• Greet guests warmly and welcome them to our salon
• Check-in guests, provide a salon tour, and offer add-on appointments
• Escort guests to the waiting area, offer beverages, and provide a Daymaker book to new guests
• Perform confirmation calls, offer add-on services, and check out guests
• Answer incoming calls, book appointments, and capture guest data accurately
• Make follow-up calls to new guests within 24 hours of their visit
• Maintain a clean and organized retail area, including restocking supplies and containers
• Monitor and refill beverage station items and keep the area clean and stocked
• Organize magazines throughout the salon and clean bathrooms
• Assist with salon cleaning and other duties as assigned

Requirements:

• High School Diploma or equivalent
• Some exposure to salon, cosmetics, hospitality, or retail business preferred
• Customer Service experience preferred but not required
• Training provided
• Career growth opportunities available

Working Conditions:

• Retail salon environment

Benefits:

We offer a variety of benefits for you and your family, including paid time off, health insurance, dental insurance, vision insurance, 401k with a % match, on-going education, employee assistance program, health savings account, flexible spending account, life insurance, and employee discount.

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