Fitness Industry Representative
1 week ago
The Customer Experience Specialist plays a vital role in creating a positive member experience by delivering exceptional customer service to Planet Fitness members, prospective members, and guests.
Key Responsibilities:- Greet members, prospective members, and guests, providing outstanding customer service.
- Handle front desk activities, including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours.
- Facilitate updates to member accounts and respond to questions and concerns in a timely and professional manner.
- Assist in maintaining club neatness and cleanliness.
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability are must-haves.
- Exceptional customer service skills, able to interact positively and professionally with members and coworkers.
- Strong listener with empathetic problem-solving abilities.
- Demonstrate diplomacy in all interactions using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 16 years of age or older.
We offer a competitive hourly rate of $14.00 per hour, making this an attractive opportunity for individuals seeking a fulfilling career in the fitness industry.
About Us:We're a team of inspiring, motivated, and fun-loving individuals shaping the future of fitness at Planet Fitness. With over 2,000 locations across the US, Canada, and beyond, we provide a dynamic work environment and opportunities for growth. Our Judgement Free Zone is a place where people feel inspired and motivated to reach their fitness goals.
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